Custom Printed Mint Tins General Order Information:
Addresses: All addresses must contain a contact name, street address, apartment or suite number and zip code. UPS, Fed-Ex, and freight carriers cannot deliver to P.O. Boxes.
Artwork Setup Charges: Black and white process ready artwork must be submitted for anything other straight-line copy. Please e-mail artwork. If sending a disk or by email, we need it in PC format (Tif or EPS), plates for special imprinting available at an additional charge.
Artwork Cleanup / Typeset: To create process ready artwork or set type, you will be billed $50.00 per hour. For color separations on multi-colored jobs, please call for pricing.
Cancellations: Cancellations must be made in writing. Depending on the work already completed, a $50.00 cancellation charge will be levied, as well as artwork completed to the time of cancellations. Any changes made to the order will effect your due date.
Claims and Returns: All claims must be submitted in writing along with samples of the product. The submission must be made within 10 days of receipt of the merchandise. Price adjustments or Return Authorization are solely at our discretion and will not be issued unless the required sample is reviewed. Merchandised returned without authorization will be rejected. Returns must be received within 10 days of the issued authorization. Returns must be properly packaged to prevent damage.
Freight Damages: Recipient must report any freight damage to the carrier at once. Do not return freight-damaged parts to the factory. If packages are not signed for as damaged we will not be responsibile.
Delayed Shiping Programs: Quotation upon request. When it is necessary for us to ship parts of an order at some future date, the entire order will be produced and invoiced at the time of the first shipment is produced, and the balance of the order is stored in our warehouse. There will be a $5.00 charge for each release from inventory and a $25.00 inventory charge.
Split Shipments: For drop or split shipments $10.00 per address, plus freight charges.
FOB: Los Angeles, California
Fulfillments and Monthly Programs: Available – please inquire.
Individual Drop Shipments: For standard size items $3.00 per address, plus actual freight charges. We need the list on an excel file, no special characters (periods, comas, dashes, etc.), text only. Name – Company – Address – City – State – Zip code.
Insertions: We will gladly insert any card or literature at no charge. However, if we need to fold the literature or match it to a mailing list you will be charged accordingly.
Mailing Cartons: We offer individual mailing cartons for all of our items. For a flat carton at $1.00 and d to individually pack an item with bubble wrap, packing peanuts, etc. $2.00. Prices may vary for larger products.
Minimum Orders: – Overruns & Under-Runs: Varies depending on item. There is a $50.00 less then minimum charge. It is difficult to manufacture exact quantities. Full cases required. We reserve the right to ship and bill 5% overruns or under-runs.
Paper Proof: All new orders will receive a paper proof with the exact size of your artwork, confirmation of item; the quantity ordered, the color of imprint and scheduled ship date. No paper proof will be sent for re-orders unless requested.
PMS Color Matching: All PMS color matching is $40.00 . Be advised that color variations will occur from uncontrollable factors including the base material, background color of the product and the natural fading of pigments as inks dry. We will make every effort to match the color you specify as closely as we can, but we cannot guarantee an exact color match.
Pre-production Samples (Comp Tins): No charge for the tin only a $50.00 setup charge per color. Turnaround is approximately 7 working days. Pre-production samples may delay order.
Proof of Delivery: Please request Proof of Delivery prior to order being shipped. Your will be billed $1.50 per package.
Production Time: Varies depending on items. It takes approximately 7 working days from receipt of signed confirmation for most items. Rush service available for most items.
Rush Charges: Rush service available for most products. For a 5 day rush service the cost is $50.00 and for a 2-3 day $100.00. During the holidays please call for rush service information.
Returns: We do not accept returns.
Setup Charges: $50.00 charge per color for labels, silk screening or pad printing. Reorder setup charges are $30.00 per color.
Shipping Information: FOB Los Angeles. Title of goods will pass to the customer when the goods are assigned to the carrier. Allow adequate delivery time. We are not responsible for delays or damage en route. We ship with UPS, Federal Express, and several common carriers. If you like to supply your own carrier please let us know. We do not ship via U.S. Mail.
Terms: Pre-payment will be required for all first time orders. Standard terms on approved accounts are net 15 days from invoice date. All past due accounts will be assessed a charge of 1.5% per month.
Art File Information:
Platform: PC
Accepted Formats: EPS, Tiff, JPEG (at least 600 DPI) and PDF Files
Programs we support: Adobe Illustrator Adobe Photoshop and Corel Draw 9
Acceptable Discs: CD or DVD
E-Mail, telephone and Fax numbers, as well as contact name(s) should be included on e-mail messages in case we have any questions about art. Send only one file at a time and, if possible, use compression utility to avoid corruption of files. We do not accept file in PowerPoint, MS Word, and other processing programs.
Trademark Usage: All copy or other material submitted by the customer for use by the plant in producing items ordered, whether or not artwork is required therewith, will be accepted by the plant as being submitted in full compliance with all applicable laws regarding trademark, service mark copyright, right to privacy, patent or similar protection. The customer, by submitting such copy or other material, represents that the use thereof by the plant on the items ordered will not violate any such laws, and we herby declaim any and all liability for compliance with such laws in the use of the customer’s copy or other material. The customer hereby agrees to hold the plant harmless forany damages, cost, and or expenses if they arise under all such laws and consequence of the plant’s use of said copy or other material or the operations undertaken by this agreement.
We are not the manufacturer or licensed packer of the candy or food product in our catalog.
We look forward to helping you with all of your promotional needs. Be advised, prices are subject to change without notice.